Last Updated: March 2026
Welcome to the Aurora Andes Hotel website (www.auroraandeshotel.cl). We respect your privacy and are
committed to protecting your personal data. This privacy policy will inform you as to how we look
after your personal data when you visit our website (regardless of where you visit it from) or stay
at our hotel, and tell you about your privacy rights and how the law protects you.
1. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have
grouped together as follows:
- Identity Data: includes first name, maiden name, last name, username or similar
identifier, marital status, title, date of birth, and gender. We also require a
government-issued ID for age verification to access certain amenities, including our private
casino lounge.
- Contact Data: includes billing address, delivery address, email address, and
telephone numbers.
- Financial Data: includes bank account and payment card details required to
secure your reservation.
- Transaction Data: includes details about payments to and from you and other
details of products and services you have purchased from us (e.g., room service, spa treatments,
dining).
- Technical Data: includes internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plug-in types and versions,
operating system and platform, and other technology on the devices you use to access this
website.
- Profile Data: includes your purchases or orders made by you, your interests,
preferences, feedback, and survey responses.
- Usage Data: includes information about how you use our website, products, and
services.
2. How We Collect Your Data
We use different methods to collect data from and about you including through:
- Direct interactions: You may give us your Identity, Contact, and Financial Data
by filling in forms or by corresponding with us by post, phone, email, or otherwise. This
includes personal data you provide when you book a room, subscribe to our newsletter, or request
concierge assistance.
- Automated technologies or interactions: As you interact with our website, we
will automatically collect Technical Data about your equipment, browsing actions, and patterns.
We collect this personal data by using cookies, server logs, and other similar technologies.
- Third parties or publicly available sources: We may receive personal data about
you from various third parties, such as booking aggregators or travel agencies through which you
made your reservation.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you
(e.g., to process your room booking and provide hotel services).
- Where it is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests.
- To verify your age and eligibility to enter restricted areas of our property, such as the
private casino lounge, ensuring compliance with Chilean regulations.
- Where we need to comply with a legal or regulatory obligation.
4. Cookies and Tracking Technologies
Our website uses a cookie consent banner to manage your preferences. We use cookies and similar
tracking technologies to track the activity on our service and hold certain information. Cookies are
files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our website,
including our secure booking engine. By clicking "Accept" on our cookie banner, you consent to our
use of these technologies.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we
limit access to your personal data to those employees, agents, contractors, and other third parties
who have a business need to know. They will only process your personal data on our instructions and
they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we
collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting,
or reporting requirements. We may retain your personal data for a longer period in the event of a
complaint or if we reasonably believe there is a prospect of litigation in respect to our
relationship with you.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal
data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact our Data Protection Officer.
8. Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us in
the following ways:
- Full name of legal entity: Aurora Andes Hospitality SPA
- Email address: [email protected]
- Postal address: Av. de los Andes 1234, Providencia, Santiago, Chile
- Telephone number: +56 2 3200 1211